Technology can be a complex challenge for those who are not experts in this field and the thought of making your systems and devices vulnerable to a third party gives rise to many concerns. Often, we have people asking us questions about what we can do for them and how we do it and why they should trust us. Here are a few of the most common questions answered for you:
Faq’s
Can I trust Viyon Canada Limited?
We have been in this business for a while now and we have earned the trust of a good number of customers spread out across the country. Our team is comprised of qualified, skilled and experienced professionals chosen for their expertise in their chosen field. We are happy to go the extra mile to ensure that you are completely satisfied with the solutions/ service we deliver. So, when you come to us, you can rest assured that you will get what you need.
Can I rely on you for my business tech support needs?
Absolutely. Whether you run a small home business or you have a full fledged office with a number of employees, a reliable tech support partner is a huge asset to you and we know what it takes to become your trusted ally. Our response times are minimum. We offer support through remote access. Our support team is on call 24/7 to help you out. And we believe that your business success is the keystone of our success which means we are fully invested in ensuring that your tech problems and needs are addressed efficiently and effectively.
What about security concerns? How safe is your remote access support?
When you need remote access support, you enable our technician to access your device/ computer, which means that for this duration, we do have the ability to access your data. However, you control the access during this session by means of the password that is sent to you to initiate the access. Once the session expires, the password is no long valid. Our technician can no longer access your device unless you initiate a new remote access session. There is no question of our technicians being able to access your device/ system without your knowledge or cooperation.
Am I still charged if you cannot resolve my systems problems?
We have a highly trained team of skilled experts who are experienced in resolving the most complex problems. However, if we are unable to resolve your problem to your satisfaction, we will not charge you anything for the service. Typically, what we do is, we diagnose the problem with your computer/ device, give you a fair estimate of the costs you should expect and then await your approval before getting down to resolving the problem. We may charge you a small fee to cover our expense in visiting your office/ home in some cases.
If I take an annual subscription with you to cover all my devices and I replace some of them, is the subscription invalid?
For annual subscriptions, we will honour our contract until the end of the period if you change the device/ system mid- plan. If you add more devices/ computers, you may need to take out a separate plan to cover those. Talk to us and we can tell you more about this.
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